Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery to mainland UK postcodes will be charged at £6.99 and sent on a next day service, orders will be dispatched the same day if received before 12PM. Delivery to non-mainland UK postcodes will be charged at £25.00 and sent on a 1-3 day service. Delivery to Republic of Ireland will be charged at £30.00 and sent on a 1-3 day service.

Which payment methods are accepted in the Online Shop?

PayPal is used to process all card payments. Please contact us if you want to discuss alternative payment options.

How long will delivery take?

Delivery for mainland UK postcodes should be received the next day if orders are placed before 12PM. Delivery to non-mainland UK postcodes and Republic of Ireland should be delivered in 1-5 days.

 

How secure is shopping in the Online Shop? Is my data protected?

We do not keep or store any of your financial data. We use PayPal to process all payments.

What exactly happens after ordering?

Once you have completed your order, you should receive an e-mail confirming your payment. We aim to process and dispatch all orders that same day if they are received prior to 12PM. Any orders received after 12PM will be dispatched the following day.

Do I receive an invoice for my order?

We provide you with an invoice in the confirmation email that is sent after you have paid for your order. This invoice also includes the VAT-details of your order.

CONTACT DETAILS

Contact us by telephone: (+44) 01904 757550

Contact us via email : info@smart-labuk.co.uk

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